Your Questions, Our Answers
It's common to run into small snags when betting online — trouble sending money, problems verifying your account, or not knowing where to find your bonus. That's exactly what this help centre is here for.
tbjiAt , we always aim to help users find solutions quickly and on their own. That's why we've organized all common issues by category right here. And if you still have questions, our support team is always ready to help.
tbji Support is available 24 hours a day, 7 days a week. For urgent issues, contact us directly via live chat.
Make every celebration even better at tbji with reliable support by your side.
What can we help you with?
Browse the sections below to find the information you need.
Registration & Login
Everything you need to know about creating a new account, resetting your password, logging in with your phone number, and two-step verification.
Deposits & Payments
How to deposit using bKash, Nagad, Rocket, and all other payment methods — plus troubleshooting tips.
Withdrawals & Payouts
How to withdraw your winnings, how long it takes, and what the limits are — all the details in one place.
Bonuses & Promotions
Learn about welcome bonuses, cashback, reload offers, and how to use vouchers.
Betting
Answers to all your questions about bet cancellations, refunds, live betting issues, and odds.
Account Security
How to keep your account secure, report suspicious activity, and complete the KYC verification process.
Enjoy cashback bonuses on every bet at tbji.
Account Registration & Verification
tbjiOpening an account on - takes just a few minutes. Follow the steps below to get started without any hassle.
Go to the registration page: tbjiGo to the - registration page and enter your mobile number and password. Make sure your details are accurate, as you'll need them later when making a withdrawal.
Verify OTP: Right after registration, you'll receive an OTP on your mobile. Use it to verify your phone number.
Complete Your Profile: Enter your real name, date of birth, and address. This information will be required later for KYC verification.
Upload KYC Documents: Upload a photo of your National ID or passport. Verification is typically completed within 24 hours.
Make Your First Deposit: Once verified, make a deposit to receive your welcome bonus. You're all set to start betting.
Only one account can be created per mobile number. Creating multiple accounts may result in all of them being suspended.
Deposits & Withdrawals: Methods & Limits
tbjisupports all of Bangladesh's most popular mobile payment methods. Check the table below for processing times and limits by payment method.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum Deposit | Status |
|---|---|---|---|---|
| bKash | Instant | 1–3 Hours | Variable | Active |
| Nagad | Instant | 1–3 Hours | Variable | Active |
| Rocket | Instant | 2–5 Hours | Variable | Active |
| Bank Transfer | 1–2 Business Days | 1–2 Business Days | Variable | Active |
Before withdrawing, make sure your KYC verification is complete — otherwise your payment may be delayed.
From dice games to cricket, tbji has support across every category.
Bonuses & Promotions: How to Claim Them
tbji-regularly offers a variety of bonuses and promotions. But many users aren't sure how to claim them or what the conditions are. Here's a straightforward breakdown of the key points.
How to Claim Bonuses
- Your welcome bonus is added automatically after your first deposit
- If you have a voucher code, apply it at the time of deposit — it cannot be applied afterwards.
- Cashback is generally calculated once per week
- Reload bonuses may be available only on specific days or within a limited time window
- Withdrawals cannot be processed until the wagering requirements on your bonus have been met
- You cannot activate another bonus while one is already active.
If you're having trouble claiming a bonus or notice a discrepancy in your balance, immediately tbji-'s support team know. Having a screenshot ready helps resolve the issue faster.
How to Keep Your Account Secure
Account security is always important online — especially when real money is involved. tbji The platform has strong security measures in place, but there are a few precautions you should take on your end as well.
Strong Password
Create a password using a mix of uppercase letters, lowercase letters, numbers, and symbols. Avoid simple or easy-to-guess passwords.
Two-Step Verification
Keep OTP login enabled. Even if someone gets hold of your password, they won't be able to access your account.
Watch Out for Phishing
tbji Your password will never be requested by email or message. If you receive such a message, report it immediately.
Avoid Public Wi-Fi
Avoid logging in on public networks. Use your own mobile data or a trusted network instead.
Your safe and enjoyable betting experience at tbji is our guarantee.
Common Issues & Quick Fixes
Many common issues can be resolved on your own without needing to contact support. tbji-'s most frequently asked questions are listed below.
Can't Log In
First, make sure your mobile number and password are correct. Then use the "Forgot Password" option to receive an OTP and set a new password.
Deposit Not Working
This may happen due to a server issue with bKash/Nagad/Rocket or if you've hit your daily limit. Wait a moment and try again, or use a different payment method.
Withdrawal Taking Too Long
A pending KYC verification can hold up your withdrawal. Upload the required documents and it's usually resolved within 3–6 hours.
Bonus Not Credited
Check that you've met the bonus claim conditions and that the voucher code was used in time. If you're still having trouble, send a screenshot to support.
Live Betting Not Loading
Check your internet connection. Refresh the page or clear your browser cache. If you're using the mobile app, make sure it's up to date.
Account Suspended
This can happen due to multiple accounts, incorrect information, or a policy violation. tbji Reach out to support directly and describe your issue in detail.
Need direct assistance?
If you couldn't find a solution above, please reach out to our support team.
Live Chat
The fastest way to get a response. Log in to the site and click the chat button at the bottom. Average response time is 2–5 minutes.
Email Support
For complex issues, send a detailed email. Attaching screenshots or supporting evidence will help us resolve things faster.
FAQ Section
The most frequently asked questions are all in one place on the FAQ page. Check there before reaching out to support.